So please check my first reply and try to assist. I think I know how our complaint resolution center operates. Casino.Guru will never ask for payments or access to your accounts to complete KYC.
However, repeated attempts to reach the casino were unsuccessful, and it was noted that the casino operated without a valid license. Uptodown is a multi-platform app store specialized in Android. 4- If this is your first time installing from Uptodown, you may need to grant installation permissions in your device settings. 3- If this is your first time using Uptodown, you may see a message asking you to enable app installs from unknown sources in your browser. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Join Winorio today and enjoy nonstop casino action, exclusive rewards, and endless chances to win big! Navigating the site is very intuitive, even if you’re new to online gaming. The selection goes well beyond the usual themes and bonus styles, so it’s easy to find something different that keeps you e… Website and the games are extremely poor , you won’t find any of the good original games there , only bottom tier companies games that pays n… Keep in mind you will never get your money back !
We’re truly happy to hear that you found the platform honest and professional – delivering a trustworthy and transparent experience is one of our top priorities. We’re delighted to hear that you enjoyed the site and found the payment process smooth and reliable – fast and secure payouts are something we work hard to deliver consistently.Your feedback motivates us to keep enhancing our platform and ensuring it remains one of the top choices for pokies, slots, and live casino entertainment. We’re really happy to hear that you had a good experience – delivering reliable service and an enjoyable gaming environment is something we’re always working to perfect. Please rest assured that requests regarding account closure and responsible gaming follow established procedures, and there is never an intention to overlook or disregard the well-being of any player. We are delighted to hear that you enjoy the casino experience and that our customer service met your expectations. We recognize how important transparency, consistency, and respectful communication are, particularly when a player has made a clear decision regarding their account.We encourage you to reach out directly so your concerns can be formally received and addressed through the appropriate channel.
Your account is now fully verified! Thank you for providing us with your account verification documents. But you only have yourself to blame for being stupid enough to play on these sites. I also don’t understand how the big manufacturers can cooperate with these incredibly bad casinos. Both are the same garbage casinos. I have a total of 12000USD on Win.casino and 7000€ on Wino.casino.

I’ve been playing here for a month now…

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. Game numbers vary slightly by site, but most independent reviews agree Wino offers over 2,000 casino games, with some counting 2,260+ casino titles and ~2,180 slots plus 40+ live games. Instead, it operates under Curacao licensing (and sometimes vaguely described “international licences”), clearly positioning itself as a non-GamStop, offshore casino for UK players. However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. The player from Denmark could not withdraw his winnings of 990 euros because the casino had blocked his account. Access global platforms with exclusive bonuses and 24/7 support for a seamless, secure user experience outside GamStop’s limitations.
It says here that the withdrawal time limit is 36 hours and it starts from the moment the kyc account is confirmed, it’s been a week now I saw that you abandoned your complaint against this casino. Wino.casino and win.casino are 2 worst casinos online. Payment options vary slightly across mirrors, but UK-focused reviews and non-GamStop guides list a pretty broad selection. Wino’s entire marketing angle is built around very large match percentages and separate wino casino login bonus tracks for casino and sports. Our education service is designed for high school students seeking academic support without the need for tutors or one-on-one sessions.
I will mark the complaint as “unresolved” in our system. I have tried to contact the casino repeatedly but had no success. I would now like to ask Wino Casino for their help in resolving this complaint.
If you value your time, money, and mental peace, choose a casino that actually respects its players. First online casino what is actually fair to there players! Wino Casino is a non-GamStop, Curacao-licensed casino and sportsbook launched in 2025 and heavily marketed to British players looking for big bonuses, lots of games and more flexible rules than strict UKGC sites. Our platform Winocasino offers a secure environment for casino entertainment; players must comply with age and legal requirements. If you ever need anything or have suggestions, our team is always available via live chat or email – regards,Winorio Team
Consequently, the complaint was marked as “unresolved,” with the hope that the casino’s rating decrease might prompt a response in the future. Did not block me or flag me at any point for being a UK-based player. However, I later discovered a term hidden in their bonus conditions stating the maximum allowed bet during bonus play is €2.00. I received a €40 bonus and completed the wagering requirement of €1,500 through consistent play, mostly using €1.80 bets. Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

We champion verified reviews

Dear Thomas,Thank you so much for your positive review. Dear Bruno,Thank you so much for your 5-star review. Dear Ricardo,Thank you so much for your 5-star review. Dear Marcel,Thank you so much for your amazing 5-star review.
Using the casino Winomania app allows for faster load times, real-time notifications, and a good gaming experience. Right now this site is in my top 5, I play here often mainly because of the games. Straightforward, fun to play and withdrawals hit your account fast. Dont play you wont be able to withdraw your money Tried table games like blackjack, and the live dealers added that authentic vibe.

• After submitting everything they asked for, customer support completely stopped responding.
• What should be a simple request has turned into an exhausting and stressful ordeal.Initially, I contacted customer support to request account closure.
• The maximum allowed bet for wagering the bonus is 2 EUR.
• However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach.
• Your well-being is important, and your concerns deserve careful and attentive support.If your request still feels unresolved or unclear, we warmly encourage you to contact us directly so our team can provide the guidance and assistance you need.
• If the casino decides to react, we will reopen the complaint and you will be notified by email.

This means that it may take some time before your money appears in your account. These practices are highly unethical and designed to protect the casino, not the player. If a casino does not enforce its own territorial restrictions or provide clear warnings for max bet violations, it is misleading and unfair to then use those same terms to void player winnings. The player from United Kingdom has requested a withdrawal prior to submitting this complaint.
We are truly sorry that your experience has led you to feel otherwise, and we appreciate you taking the time to bring this forward. They don’t care if you have a gambling problem, they will offer you a deposit bonus instead.Please people be aware ! I lost count on how Many times I asked for account closure. After all this time, It is still not possible to close my account. We’re glad to hear that you found our support team very good and capable of solving your problem. Very Nice casino, and a good customer service
Dont play this casino!!!!!!!!!! Please provide your player ID so we can help you with any questions. This happened to me on five different games and I still can’t play. I’ve won a few times and the money comes through quickly. See how their reviews and ratings are sourced, scored, and moderated.

• This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience.
• Wino.casino and win.casino are 2 worst casinos online.
• Access global platforms with exclusive bonuses and 24/7 support for a seamless, secure user experience outside GamStop’s limitations.
• I’ve played a little bit of everything, so everything.
• Please rest assured that requests regarding account closure and responsible gaming follow established procedures, and there is never an intention to overlook or disregard the well-being of any player.
• Dear Barry,Thank you for your review and for sharing your experience.

What should be a simple request has turned into an exhausting and stressful ordeal.Initially, I contacted customer support to request account closure. I am writing this review to warn others about my terrible experience with Winorio Casino. We really appreciate you taking the time to share your experience.Best regards,Winorio Team Winorio is your ultimate destination for top-tier casino entertainment, offering over 10,000 exciting slots and jackpot games. Everything is laid out clearly, and you don’t have to hunt around to find your favorite games or account settings. If the casino decides to react, we will reopen the complaint and you will be notified by email.
However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. We would like to ask the casino to reply to this complaint. I will now transfer your complaint to my colleague Peter (email protected) who will be at your service. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

all lowercase appreciation

The more context you can give, the more helpful your warning becomes for other players. Wino is a real casino with encryption, many games and active banking, but several watchdogs rate its overall reputation as low or “very bad”, and there are public complaints about withdrawals. Wino is described as mobile-first, with the full site working smoothly on iOS and Android via browser; some pages also promote a Wino mobile app for UK players.

Absolutely disgusting customer service

They still have to pay for taking my winnings and their way of “running” the casino. Dear Mich43,We are extending the timer by 7 days. I won a lot when I got a bonus in a fishing game, where I got up to 10x the amount I won. I’ve played a little bit of everything, so everything. I’m sorry to hear about your negative experience with Wino Casino.

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Dear Barry,Thank you for your review and for sharing your experience. Situations involving account status, documentation, and transaction timelines can understandably feel stressful when responses seem delayed or unclear. We understand how exhausting and frustrating this experience has been for you.We regret that your interactions with support and the overall process did not meet your expectations. This was one of the main reasons I decided to stop playing there in the first place.What is most concerning is that they actively refuse to close my account, despite repeated requests.

Welcome Bonuses (Casino & Sports)

Due to the aforementioned reasons, this complaint will now be rejected. The maximum allowed bet for wagering the bonus is 2 EUR. Thank you for your time, and I look forward to your response. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case?
Join a vibrant community of players who value privacy, fast payouts, and responsible gambling tools at trusted sites outside GamStop’s influence. We take all comments regarding accountability and transparency seriously, as maintaining trust and clear communication with our players is extremely important to us. If you ever have any questions or suggestions, please feel free to reach out via live chat or email – regards,Winorio Team Please reach out via email at , where our team will be available to help you with care and respect.Best Regards,Winorio Team