I ordered toys for my daughter on 12th May and it stated 7-14 day delivery. Had to get my bank to block them as they kept taking money from my account even after they told me that my subscription had been cancelled Ordered the therapy game, it was packaged well and arrived in super quick time. Had to get my bank to block them as they kept taking money from my account even after they told me that my su…

Not a good first experience.

Have not received any correspondence from Top Flight, no order number or any details of my order and cannot find a telephone number to contact them. Took £30 from me and got nothing for my money. I would gladly lose my money than ever correspond with these cowboys again. I frankly would advise everyone to avoid this company at all costs. I have gone past the point of polite now and have been forced to request a refund.

• Emailed for an update and received a snippy reply from someone basically saying that they were dealing with my order and i had contacted them too early and i no right to be asking for an update yet.
• I emailed the company to query this, and having spent a good hour having read the awful reviews I wish I’d seen before I ordered I mentioned possibly needing to cancel my bank.
• Seen this happen before with cheap shipping methods that utilize multiple methods of shipment and overly convoluted shipping methods with tons of random stops.
• Fast delivery item not quite what I expected a little disappointed
• I ordered toys for my daughter on 12th May and it stated 7-14 day delivery.

Regardless of how they view a customers request the correct thing to do is to remain professional. And 5 weeks after my order, still no item! The case is being handled by relevant authorities and my refund processed, again of which I have evidence. Unlike other reviewers, Trust Pilot have verified my review after being supplied with all the evidence of my purchase, the correspondence and the resulting abuse. Contacted immediately re missing shirt, which took some time to resolve and meant t… Ordered 3 shirts and only 2 arrived, it’s frustrating that they take so long (14 working days) which isn’t clear.

• Trying to slam a company that is doing their best over such a terrible period is very upsetting.Called the customer who refused to talk to us so we are unable to help her.
• Thank you so much for your kind review and for shopping at La Bella Queen!
• We are not a UK company and this needs to be taken into account, this is why we offer the delivery times we do and also with the Covid crisis things are taking longer naturally with people having to isolate.
• Thank you so much for your 4 star review Suchita!
• Customer service is top notch!
• My order arrived in 4-5 days, beautifully wrapped boxes & a personal card written by owner~sender to thank me for my purchase!

It’s not the real Store

I have subsequently emailed them 5 times asking for and updated and then a refund with absolutely no response. When items didn’t arrive I emailed them and they assured me items were due in on 10th June. The value was excellent, as postage was charged once for several smaller items, whereas many other online providers with ‘free postage’ incorporated the cost of postage into the price for each item…. Company will call you and try to get you to take down your negative review – if this happens to you then at least wait til you see the refunded monies hit your account – the refund email is nonsense… The quality is outstanding and I love buying clothes that are from Europe. We are also so appreciative of you taking the time to leave a review.

Written by the company

Numerous contact with customer service resulted in nothing useful. I contacted customer support and asked for a replacement, a refund or send in for repair. Ordered a football shirt for my stepson, fab quality and excellent speedy delivery! Great value for money turned up within the specified time and couldn’t be happier will be purchasing again.!
I’m not removing anything – people need to be aware of where their hard earned cash is going, and if reading this saves someone from the aggro of dealing with you and that some child gets their birthday gift etc then I’m happy. After another three weeks still no dispatch e-mail or sign of the items I e-mailed them requesting a refund which they have ignored. After a month of waiting we contacted them and they replied saying the items were expected in stock the following week and would be dispatched within two days (if the items had shown as out of stock we would never have ordered in the first place).

An amazing company

Incredibly shocked by bad reviews they are brilliant!!! Have ordered on two occasions now, delivery can take some time but that is to be expected. Just received my sons kit in time for Christmas, emailed them a few times as worried it wouldn’t come and the replies I had were so quick providing tracking number etc. This review is in no way respective of our company and i think this may be a competitor trying to tarnish us as we have no order details for them.

Worst Customer Experience I’ve had

Much to my surprise and disappointment, my friend has already received their package, while my order status has been stuck on “Awaiting Dispatch by Warehouse” for two weeks now.This situation feels like a joke. Around the same time, my friend also bought a Flipper Zero, but chose the regular, less expensive shipping method. It almost feels like they don’t actually have any support at all, and are using a chatGPT bot to try to feed token phrases to their customers to calm them down.

Find out how we combat fake reviews. Labeled https://www.ringospin-casino.org/ Verified, they’re about genuine experiences.Learn more about other kinds of reviews. Companies can ask for reviews via automatic invitations. Don’t send item, support totally ignoring you. Beware of paying more for expedited shipping, as it may not actually result in faster delivery. I am extremely dissatisfied with this company’s shipping process and I cannot recommend them based on my experience.